Frequently Asked Questions - Ontario: Commercial
Please refer to our Ontario quick reference guide for help with the following topics:
- Where to locate your Hudson Energy Shadow bill - This document will help you to determine what components are priced into your commodity.
- On-line reporting options - At www.myhudson.net there are many reports available to help you become more familiar with your energy consumption profile. Hudson Energy account managers will be able to walk you through using the portal so you are able to take advantage of this online tool.
Who bills me for my electricity and/or natural gas supply?
Your local utility will continue to bill you for your electricity and/or natural gas supply.
Where will I see Hudson Energy contact information on my e-Bill?
Hudson Energy’s name and phone number will be displayed on your electricity and/or natural gas consumption line on your utility bill.
Will my account number remain the same?
Yes. There will be no changes to your Utility account number.
Will anything about my billing change?
No. There will be no changes to where or who you pay; you will continue to pay your local utility. You local utility will in turn will pay Hudson Energy for the commodity portion of the bill. This will be a seamless transition for Hudson Customers.
As a commercial customer, why will I be better off with Hudson Energy versus the utility?
Budget: It’s no secret that energy prices are volatile. They rise and fall based on a variety of factors (supply and demand, weather, etc) that you cannot control. A fixed energy contract allows for simpler budgeting and price predictability for your business. Hudson Energy is dedicated to providing businesses with simple solutions guaranteed to help control energy costs. As a Hudson Energy customer you will benefit from competitive pricing, hedging options, green options, flexible terms, blending options and excellent customer service.
Service: When you enroll with Hudson Energy, you are assigned a dedicated account manager who you can email or call directly anytime they are needed. You don’t have deal with a large residential call centre with hundreds of customer service reps, and get transferred around until you find the person who can assist you. Hudson Commercial Client Services will go above and beyond to make you a happy customer. They are very well informed of current market conditions and can offer good advice on what product works best for your business.
Will I receive reliable electricity and/or gas service if I switch to Hudson Energy?
Yes. Your transition to Hudson Energy is seamless! Your regulated utility company continues to deliver the power or natural gas to your business and will maintain the poles and wires, regardless of what retailer you select.
What do I do if I have an emergency or lose power?
Contact your utility. Your regulated utility company is obligated by law to respond to your emergency.