Frequently Asked Questions - Texas: Residential
Who do I call when there’s a power outage?
Whenever there’s a power outage you will need to contact the TDSP (Transmission
Distribution Service Providers). They are the utility and own the power lines.
AEP Texas: 866-223-8508
CenterPoint Energy: 800-332-7143
Sharyland Utilities: 956-668-9551
Texas-New Mexico Power Company: 888-866-7456
Are we going to have month to month plans?
At this time, we aren’t offering any month to month plans, but it might be an option
offered to customers in the future.
Are we going to have something that accommodates those in the military (like
3 month plans, etc)?
At this time, we currently aren’t offering any programs or discounts to those in
the military. This might be an option offered to our military customers in the future.
Will customers be notified when they will be switched over?
If you would like to be notified when your bill will be switched over, a representative
will be more than happy to monitor your account for you, to see when the switch
will take place. Until then, you should receive a card in the mail from ERCOT giving
you information about your switching process.
Does Hudson Energy offer online payments?
Hudson Energy offers online payments via electronic bank draft, and we are looking to
provide additional options in the future.
Do we require deposits? If credit check declined, can deposit be accepted
No, we do not require deposits whatsoever. If your credit check has been declined,
a deposit will still not be accepted for service. Unfortunately, you will have to
find a different provider.
Are there monthly service charges or any other hidden fees?
There are absolutely no monthly service charges or hidden fees. The only charges
you will incur on your bill will be your usage x rate= amt; along with tax.
Are there any discounts for seniors or disabled customers?
At this time, there aren’t any discounts for seniors or disabled customers, but
this might be an option offered in the future.
When can I expect my first bill?
You can expect to receive your bill 30-45 days after your start date with Hudson
How can we receive our monthly statements?
Monthly statements can be issued by regular mail or email. Once you receive your
first bill, feel free to contact our customer service department if you would like
to receive your bill via email.
When attempting to apply online, what if service address is unable to be
If you have tried to sign up online and it is unsuccessful, feel free to contact
your TDSP (whoever owns your utility lines), and ask them for your ESI ID number.
Once you receive your ESI ID number, you should be able to sign up online.
Do you have programs for people on a fixed income or low income assistance?
Unfortunately at this time, there aren’t any discounts for people on a fixed income
or low income assistance.
Does Hudson Energy Services except Letter of Credit from previous providers,
if the credit check has been declined?
No. All customers will have to be accepted through our credit check process, no
exceptions will be made.
Can I change my billing date?
No. Hudson Energy will be unable to change the billing date.
I am having trouble accessing the online bill pay site. What do I need to do to view and pay my bills online?