COVID-19 (Coronavirus) Update

At Hudson Energy, we are actively monitoring the changing situation around COVID-19 and are taking measures to protect the health and safety of our employees and customers. We recognize the economic uncertainty for our customers associated with the COVID-19 outbreak and we want to assure you of our commitment to providing uninterrupted quality customer service.

Because there could be longer than desired wait times to speak to an Account Manager, we strongly encourage our customers to use Hudson Energy’s self-service options available through our customer portals for IllinoisOhio, and Texas customers. Certain Maryland customers can access these self-service options via our Ohio portal.  With these self-service options, our customers can review account balance, enroll in paperless billing, and make online payments.

IMPORTANT INFORMATION FOR ONTARIO CUSTOMER UTILIZING LESS THAN 150,000kWh ANNUALLY OR LESS THAN 50,670m3 ANNUALLY

On May 30, 2020, the Government of Ontario announced changes to the electricity price that consumers on time-of-use (TOU) pricing under the Regulated Price Plan (RPP) will pay. Starting June 1, 2020, RPP consumers on TOU pricing will pay a fixed price of 12.8 ¢/kWh, which the government refers to as the COVID-19 Recovery Rate, for electricity consumed in any hour of the day, on any day of the week. The government has stated that this price will be in effect until October 31, 2020.

The 12.8 ¢/kWh COVID-19 Recovery Rate replaces the emergency price of 10.1 ¢/kWh, which was introduced by way of an Emergency Order under the Emergency Management and Civil Protection Act on March 24, 2020 and which expired at the end of the day on May 31, 2020.  The 12.8 ¢/kWh price is equivalent to the forecast average cost of supply for RPP consumers for the November 1, 2019 to October 31, 2020 period as set out in RPP Price Report issued by the Ontario Energy Board (OEB) on October 22, 2019.

The COVID-19 Recovery Rate does not apply to consumers who have a contract with an electricity retailer.

For immediate assistance, please contact us via phone or email.

Market

Contact Info

TX, IL, OH, MD, CA 866-483-7664
hudsonenergycare@hudsonenergy.net
NY, NJ, MA, PA 877-483-7669
csny@hudsonenergy.net
Canada 855-552-5551
CSON@hudsonenergy.net

Payment Assistance

If your situation needs short-term payment assistance during these unprecedented times, please know that Hudson Energy is here to help.  Simply call the numbers above and let an Account Manager help you.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention here.